IRDAI Regulation 28 September 2025 · 6 min read · 3 reads · Knowledge Cafe

Cashless Everywhere: How IRDAI's 1 - Hour & 3 - Hour Hospital Approval Rules Actually Work

Reference: Insurance Regulatory and Development Authority of India (IRDAI)

Policyholders no longer need to be restricted solely to an insurer's pre - empaneled network list to avail cashless treatment, provided statutory intimation norms are met. Furthermore, IRDAI's Master Circular mandates strict time - bound turnarounds:

  • 1 - Hour Cashless Authorization: Insurers must decide on emergency cashless authorization requests within 60 minutes.
  • 3 - Hour Final Discharge Approval: Final settlement authorization at discharge must be granted within 3 hours of receiving the discharge request from the hospital. If delayed beyond 3 hours, any additional hospital charges are borne by the insurer from shareholders' funds.
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